Terms and Conditions

The Blackbutt Hotel

ABN 24 002 390 534

Liquor Licence: LIQH400117728

Privacy Policy:

The Blackbutt Hotel is committed to providing you with the best possible service.

The Hotel is bound by the privacy act 1998 which sets out a number of principles concerning the privacy of customers.

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Blackbutt Hotel customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Hotel takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

You may access your personal information subject to exceptions permitted by law. If you would like to access your personal information, please request in writing. A charge may be incurred to you, the customer, for us to provide this information.

Pick up/Delivery of Alcohol:

  • RSA guidelines apply to the sale, pick-up and delivery of alcohol. A person over the age of 18 must be present to receive any alcohol deliveries and valid ID must be presented on delivery.
  • If a valid ID (Australian Drivers License, Passport, or Proof of Age Card) can not be produced upon delivery the items will not be delivered and a refund will not be processed.

Payment Policy:

  • Payment must be made at the time of ordering
  • You will be emailed a receipt once payment has been processed
  • Orders can be made on the day for that days processing/delivery/trading during hours of service being operated by the Hotel
  • By making a payment you are declaring you are over the age of 18
  • The customer may contact the Hotel via Hotel to cancel or modify an order via telephone as soon as possible after order has been made and processed.

Refund, complaints policy:

If you need to change or modify an order, please call (02) 4957 3435

Any complaints about meal and or service please call (02) 4957 3435 to explain or can be in writing via our website directed to the Hotel manager.

A full refund or store credit will be processed if it deemed by both parties that a major fault or deficit existed in the product delivered to the customer

The blackbutt Hotel reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.